Inbox and triage

Every mention BackTalk finds lands in the Inbox as a signal. The inbox is where you read them, decide what matters, and keep the rest out of your way.

Views

The left rail switches between views, each with a live count:

• Inbox is your working queue: new and seen mentions that still need attention.
• Unread is only the ones you have not looked at yet.
• Starred is anything you flagged to come back to.
• Replied and Ignored are what you have already actioned.
• Spam holds filtered noise. The spam filter never deletes anything; suspected noise is filed here and can be rescued with Not spam.

Filters and search

Under Filters, narrow the list by:

• Source: the platform a mention came from (Hacker News, GitHub, Reddit and the rest, plus AI answers).
• Watchers / Keywords: a tree that drills from a watcher down to its keywords, so you can read one project at a time.
• Time: last 24 hours, 7 days, 30 days, or any time.
• Sort: urgent first (the default in Inbox and Unread), newest (the default in the other views), oldest, or most engagement.
• Sentiment, and once you have run AI scoring, Priority, Category and Intent.

Active filters show as removable chips above the list, with Clear all to reset. The Search signals… box does a free-text search over the title, snippet, author and URL, and combines with every filter.

Triage a signal

Each row carries the mention plus quick actions:

• Mark seen takes it out of the unread count. Clicking through to the source marks it seen too.
• Replied records that you answered.
• Ignore… files it away and asks why. Pick a reason (Not relevant, Job ad, Different product, or Spam) and optionally add a detail like "about the band, not the SDK". Those reasons train the filter over time. Un-ignore puts it back.
• The star flags a signal for later; it has its own view.
• The tone control lets you correct the sentiment by hand when the automatic read is wrong.

Each signal shows a sentiment chip (positive, neutral, negative, or unknown). A dashed border means the free offline scorer estimated it; add an AI provider key for a model-scored read plus priority, category and intent.

Do it in bulk

Select several signals (or Select all) and a bulk bar appears to Mark seen, mark Replied, Ignore… with a shared reason, Star or Unstar, set the tone, or move spam back with Not spam. It is the fastest way to clear a backlog.

New mentions while you read

When a sync brings in new signals as you are working, a notice appears at the top ("2 new signals have arrived since this page loaded") with a Refresh button, so the list never shifts under you mid-triage. If a teammate updates signals in a shared workspace, you see that too.

Keep the noise out

To stop whole categories of noise before they reach the inbox, use per-keyword exclude terms on the Keywords page or the workspace-wide global ignore lists.