Email notifications
BackTalk can email you a digest report of your workspace's signals — a dashboard-style summary with the counts, the sentiment picture, and the top mentions to reply to, each linking straight to the original post. Digests are on by default: everyone gets a weekly summary. Switch to daily or monthly, or turn digests off, whenever you like, and every email carries a one-click unsubscribe.
Personal, not workspace-wide
Email settings belong to you, not the workspace. Every member — whatever their role — controls their own digest independently: one teammate can get a daily email while another gets monthly and a third gets none. Turning yours off never affects anyone else.
That also means there is no admin switch over anyone else's inbox: each person controls their own digest, and a new member simply starts on the weekly default.
Turn digests on or off, and change how often
Everything lives in one place: your account menu (top right), Notifications, the Email notifications panel.
- On or off. The Email digests toggle switches your digest off or back on. Each change saves on its own, straight away, with no separate "save" step. Turning it back on resumes delivery from your next scheduled send, and nothing you set before is lost.
- How often. Pick daily, weekly, or monthly. The email always covers the matching window (the past 24 hours, 7 days, or 30 days). A cadence change takes effect on your next digest.
The panel shows when your last digest went out. On a deployment with no email provider configured, the controls stay visible but inert, and the panel tells you so.
Send one now
The Send now button emails you a digest on request — your chosen cadence's window, delivered immediately. It works even while the toggle is off, so it's an easy way to preview a digest on demand. A manual send also resets your schedule, so you won't get the same window again a few hours later.
What's in the email
The digest is built from the same numbers as your in-app report:
- Headline cards — signals found, replied, and still unread in the window.
- Sentiment — the net score with a change-vs-previous-period indicator, and the positive / neutral / negative split.
- Top signals — a mix from across your platforms (one busy source can't crowd out the rest), each with priority and tone tags and a Reply link to the original post.
- Still unread — your oldest waiting mentions, with a link that lands on the unread tab.
Emails contain titles and links only — never the body of anyone's post. Every line is a jumping-off point back to the platform where the conversation is actually happening.
Unsubscribe, and when digests stop on their own
Every digest carries an Unsubscribe link in the footer (and supports your mail client's built-in one-click unsubscribe). It works without signing in and takes effect immediately; you can turn digests back on from the Notifications page whenever you like. Change frequency in the same footer jumps straight to your settings.
Digests also stop automatically when the mail system signals that they should: if you report a digest as spam, or your address hard-bounces, your digest is switched off so we stop sending. You can turn it back on under Notifications at any time. One caveat for those two cases: delivery may still be blocked upstream even after you re-enable (spam filtering on your inbox's side, or the sender's suppression list after a hard bounce), so if a resumed digest does not arrive, the Send now button is a quick way to test.
Email digests vs webhooks
Webhooks (Settings → Webhooks, owners and admins) post digests to a channel — Slack, Discord, or any HTTPS endpoint — on the workspace's behalf, with per-destination scoping by watcher, source, and priority. Email digests are the personal counterpart: unscoped, per-person, and delivered to your inbox. Teams commonly use both — a shared channel for the team, email for individuals who live in their inbox.