Email notifications

BackTalk can email you a digest report of your workspace's signals — a dashboard-style summary with the counts, the sentiment picture, and the top mentions to reply to, each linking straight to the original post. Digests are off by default; nothing is sent until you turn them on.

Personal, not workspace-wide

Email settings belong to you, not the workspace. Every member — whatever their role — controls their own digest independently: one teammate can get a daily email while another gets monthly and a third gets none. Turning yours off never affects anyone else.

That also means there is no admin switch that emails the whole team; each person opts in themselves.

Turn digests on

1. Open your account menu (top right) and choose Notifications.
2. Flip the Email digests toggle on.
3. Pick a cadence: daily, weekly, or monthly. The email always covers the matching window (the past 24 hours, 7 days, or 30 days).

The panel shows when your last digest went out.

Send one now

The Send now button emails you a digest on request — your chosen cadence's window, delivered immediately. It works even while the toggle is off, so it's an easy way to preview what you'd be signing up for. A manual send also resets your schedule, so you won't get the same window again a few hours later.

What's in the email

The digest is built from the same numbers as your in-app report:

• Headline cards — signals found, replied, and still unread in the window.
• Sentiment — the net score with a change-vs-previous-period indicator, and the positive / neutral / negative split.
• Top signals — a mix from across your platforms (one busy source can't crowd out the rest), each with priority and tone tags and a Reply link to the original post.
• Still unread — your oldest waiting mentions, with a link that lands on the unread tab.

Emails contain titles and links only — never the body of anyone's post. Every line is a jumping-off point back to the platform where the conversation is actually happening.

Unsubscribe

Every digest carries an Unsubscribe link in the footer (and supports your mail client's built-in one-click unsubscribe). It works without signing in and takes effect immediately; you can turn digests back on from the Notifications page whenever you like. Change frequency in the same footer jumps straight to your settings.

Email digests vs webhooks

Webhooks (Settings → Webhooks, owners and admins) post digests to a channel — Slack, Discord, or any HTTPS endpoint — on the workspace's behalf, with per-destination scoping by watcher, source, and priority. Email digests are the personal counterpart: unscoped, per-person, and delivered to your inbox. Teams commonly use both — a shared channel for the team, email for individuals who live in their inbox.